Warranty
Audacity Models, (Audacity Models) warrants to the original purchaser that the product purchased (the “Product”) will be free from defects in materials and workmanship at the date of purchase.
Warranty Services
Once assembly, setup or use of the Product has been started, you must contact Audacity Models directly. This will enable Audacity Models to better answer your questions and service you in the event that you may need any assistance. For questions or assistance, please visit our website at https://www.audacitymodels.com, submit an email inquiry, or call the telephone number on the website to speak with a product support representative.
If this Product needs to be inspected or serviced call Audacity Models to obtain a Return Merchandise Authorization (RMA) number. Pack the Product securely using a shipping carton. Please note that original display boxes may be included, but are not designed to withstand the rigors of shipping without additional protection. Ship via a carrier that provides tracking and insurance for lost or damaged parcels, as Audacity Models is not responsible for merchandise until it arrives and is accepted at our facility. If you do not have internet access, please contact Audacity Models to obtain a RMA number along with instructions for submitting your product for service. When calling Audacity Models, you will be asked to provide your complete name, street address, email address and phone number where you can be reached during business hours. When sending product into Audacity Models, please include your RMA number, a list of the included items, and a brief summary of the problem. A copy of your order number must be included for warranty consideration. Be sure your name, address, and RMA number are clearly written on the outside of the shipping carton.
NOTICE: Do not ship Lithium batteries to Audacity Models.
For Warranty consideration, you must include your order number verifying the proof-of-purchase date. Provided warranty conditions have been met, your Product will be serviced or replaced free of charge. Service or replacement decisions are at the sole discretion of Audacity Models.
Should your service not be covered by warranty, service will be completed and payment will be required without notification or estimate of the expense unless the expense exceeds 50% of the retail purchase cost. By submitting the item for service you are agreeing to payment of the service without notification. Service estimates are available upon request. You must include this request with your item submitted for service. Non-warranty service estimates will be billed a minimum of ½ hour of labor. In addition you will be billed for return freight. Audacity Models accepts money orders and cashier’s checks, as well as Visa, and MasterCard. By submitting any item to Audacity Models for service, you are agreeing to Audacity Models’ Terms and Conditions found on our website.
ATTENTION: The sender will be responsible for arranging return shipment of the un-serviced Product, through a carrier of the sender’s choice and at the sender’s expense. Audacity Models will hold non-compliant Product for a period of 60 days from notification, after which it will be discarded.
